ZPlay Bet Privacy Policy

Before sharing an identity document or requesting a withdrawal, you should understand why that information is needed and how it is handled. ZPlay Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to provide services, protect accounts and meet applicable obligations. You can raise privacy questions through Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to visitors, registered players and people who contact us before registering, in Addis Ababa and other Ethiopian regions. “Personal data” means information identifying you or linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

ZPlay Bet is the service brand covered by this policy, providing online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, license conditions where applicable, and regional restrictions. For operator identification, consult About Us. Check License & Regulation and the competent authority’s latest information to verify current licensing and regulatory status. This policy does not itself establish authorization.

Information We Collect

The ZPlay Bet personal data needed depends on your interaction with the service. Browsing does not require the same information as opening an account or completing a withdrawal check. Collection should be limited to lawful, security, operational and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence and fraud-prevention information. KYC means “Know Your Customer”: checks to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, balance history, payment authorization and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information or recordings where applicable and lawfully collected.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Submit only what an authorized service channel requests. Do not send passwords, one-time login codes or unrelated sensitive information to support.

How We Use Personal Data

We process ZPlay Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, handle deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, a withdrawal review may compare account-holder information with payment records to check that the request is authorized.

Other purposes include detecting fraud, multiple accounts, payment abuse, bonus abuse and suspicious activity; investigating betting patterns; improving the website, app, games and support; and resolving complaints. Account activity may also support responsible betting measures and restrictions.

We use contact details for important service notices. Marketing is sent only where allowed, with available opt-out options; opting out does not stop necessary account messages. Relevant records may be processed for legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties where applicable.

Legal Basis / Lawful Reasons

Processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is obtained where required, including for relevant optional uses. The lawful reason depends on the information, purpose and applicable regulatory framework; not every activity relies on consent.

For confirmation of the specific legal basis applied to your information, ask support to refer your enquiry to the operator’s compliance team. Withdrawing consent does not necessarily require deletion of records retained on another lawful ground.

Cookies and Tracking

Cookies are small files stored on your device. Alongside similar technologies, they may keep you logged in, remember preferences, protect accounts, analyse traffic, improve page performance and measure marketing where permitted. Browser and app technologies may differ.

See the Cookie Policy for further information. Blocking essential cookies may interrupt sign-in or account functions. Optional tracking should follow applicable consent requirements; closing a page is not the same as changing tracking preferences.

Data Sharing

ZPlay Bet does not sell personal data as a product. Information may be shared when necessary with third-party service providers—external businesses performing specific tasks for the service—and other authorized recipients:

• Payment processors and identity verification or KYC providers.
• Hosting, cloud infrastructure, analytics, security and customer support providers.
• Professional advisers assisting with legal, accounting or compliance matters.
• Regulators, law enforcement or courts when disclosure is legally required.

Access should be limited to the purpose of sharing and the information needed for that task, with appropriate confidentiality and data-protection arrangements. A verification provider should not receive unrelated support history merely because it performs an identity check.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. These may include contractual protections and access controls, depending on the circumstances. You can ask whether an international transfer applies to your information and what safeguards govern it.

Data Storage and Retention

We retain betting account data only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming records and regulatory requirements. Different categories can have different retention needs; no single fixed period is stated here.

Closing an account does not automatically erase transaction records or self-exclusion information. Records no longer needed should be securely deleted or anonymised, subject to applicable requirements and backup-management procedures.

Security Measures

ZPlay Bet data protection relies on reasonable technical and organisational measures. Depending on the system and risk, safeguards may include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online service can promise absolute security.

For ZPlay Bet account security, use a unique password and protect access to your phone and email. Before using ZPlay Bet login, check the website address against a trusted official source. Obtain app or APK files only through a verified official distribution channel. Report unexpected login alerts or unfamiliar transactions promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Availability depends on the applicable law and circumstances. Some requests may be limited where legal, financial, security or regulatory records must be retained.

1. Step 1: Use Contact Us and describe your ZPlay Bet privacy request.
2. Step 2: Provide only the account details reasonably needed to locate your records; further identity verification may be required.
3. Step 3: Ask for confirmation of the outcome, any retention reason and the available complaint-handling procedure.

For questions about this privacy policy in Ethiopia, you may also seek guidance from the competent authority where applicable.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. ZPlay Bet must not knowingly collect personal data from underage users. Age and identity checks help enforce eligibility requirements. If a parent, guardian or user believes underage information has been submitted, contact support so it can be reviewed and handled appropriately. Read the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and enforce platform rules. Restrictions may require certain records to remain after account closure to help prevent excluded accounts from being reopened. These records should be handled with appropriate access limits. See Responsible Gaming.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or paying, review verification requirements, withdrawal procedures, transaction limits, disclosed fees and processing times. When comparing available payment options, consider those criteria rather than assuming identical checks or speed. A bonus claim may require eligibility and activity checks; it does not remove KYC requirements.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Review the published version periodically, particularly before submitting new categories of information. Material changes should be communicated appropriately, with notice or consent where required. If a change is unclear, ask how it affects your existing records and available choices.